Be very careful that the person in charge of a new business is responsible for its immediate need, not the forecast.
Everyone knows the impetus for growth. Every company wants to develop a new business. Here is a common scene.
You work in a big company. You hear about your CEO bringing out a new business. It calls for big innovation. The company would charge the offering with new pricing. New talents are recruited. A senior executive is appointed. The whole thing will report to the C-suite.
You see much fanfare, and those behind the project expect everyone to pitch in. The launch will bring in much-needed growth for the company.
But it doesn’t take off. The project disappears quietly. No one brings it up ever.
What just happened?
When Companies Pay Too Much Attention to a Stellar Record
Big companies are careful when filling senior positions. They would hire executive search firms or scrutinize internal candidates. When hiring someone to lead a new business, they look for someone who has a track record and is able to explain how they make it work.
More commonly, big companies are looking to hire people who can make an organization grow fast. They need to have the skills to run not a twenty-five-person team but a two-hundred-person team.
But new businesses, when they get started, are not usually big. What these companies end up doing is hiring someone for a future job.
They miss the “here and now.”
What Makes an Effective Executive for a Big Organization
When you run a large organization, you tend to become very good at certain tasks, such as complex decision making, prioritization, organizational design, process improvement, and organizational communication.
What you do essentially is to amplify the projects already started by others. That’s because you cannot personally carry out activities one by one. You have to pull levers—like training, incentive schemes, and organizational design—to get the desired outcomes. In fact, you can get results at scale only by working indirectly.
Take training as an example. Intel’s legendary CEO Andy Grove describes it as “the highest-leverage activities a manager can perform.”
Say you are putting together a four-hour lecture for ten people, Grove hypothesizes. You spend another four hours to prepare. These ten people will spend the next twenty thousand hours working.
So even if your training only yields a 0.5 percent improvement in their work, the company will save one hundred hours of human work. Eight hours of work results in one hundred hours of productivity gain. What can beat that?
This is the sort of payback the top executive of a large company must seek out.
Obviously, that’s a very different world for someone who is building a new business.
What It Takes to Build a New Business
At the birth of a new business, the emphasis is on creating both a product and a market. There is no organization to design. There are no processes to improve. The person in charge of the new business must channel their entire physical and mental energies into making and selling these new offerings.
Content-free executives add no value in this environment. They need to be technically oriented and product-driven. There is no room for people who are masters of soft skills but who lack deep knowledge about the product itself.
Here lies the big difference. For a top executive who runs an enormous business unit, most of the work is “incoming.” Requests come from employees, customers, or suppliers. But if you are in charge of a new business, you can’t wait for incoming emails.
There will be none. Nothing happens unless you make it happen. There is no inertia that puts your business in motion.
By definition, a new business is going to stand still unless there’s massive input from you personally. In all likelihood, you need to take eight to ten new initiatives a day to stir up momentum.
Now you ask, “Who, in my big company, has that sort of stamina? How many self-starters are there in the company?”
What Executives You Have
What’s shown here are two different people who work at different rhythms. Consequently, when appointing a leader to develop a new business, be sure to ask at least these three questions:
- Has the person personally built a new business before?
- Is the person now in charge adding real value or merely passing information along?
- Is the person trying out new ideas, new techniques, and new technologies firsthand? Is the person directly trying them out, not just reading about them?
When things cannot be outsourced or delegated, they get really hard. That’s why big companies often can’t grow new businesses.
PS. What’s the track record of your company in appointing new business leaders? What works well? Why do you think it does? Join the discussion below…